In the Customer Journey workshop, we analyse the processes at your hotel from the guest’s perspective, properly assessing and optimising customer needs. As such, the guest receives personally relevant information every time they contact your hotel. Detailed analysis of customer needs results in longer-term customer loyalty, thereby securing your hotel clear competitive advantages.
Staff from all your hotel’s departments, including heads of department and management
The analyse the various touchpoints in detail
To visually present the touchpoints using mindmaps
Making information and communication processes visible, and optimising them
Properly assessing customer needs
Using and integrating existing tools
It is our aim to make the guest’s journey at your hotel engaging, pleasant and informative.